The Step Change Blog

The latest thinking on business, strategy, marketing and sales

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January 19, 2016

Brand Your Website and Increase Customer Conversion Rates

Branding, Finance, Stump the Strategist, Digital

Discover the best way to brand your company's website and maximise your sales potential..

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January 15, 2016

Re-Engage Your Existing Database and Increase Your Sales Potential

B2B Sales, Email Sales, Re-engage Database, Stump the Strategist, Start-Up, Increase Sales

Our strategists discuss how to re-engage your existing database and leverage it to increase sales growth...

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November 27, 2015

Why Airbnb is in trouble from the ACCC...and what you can learn from them

Newsreel, Marketing Strategy

Effective ways to engage with customers through pricing...

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November 6, 2015

What's the best way to promote a new service?

B2B Sales, Blue Print, Stump the Strategist, Marketing Strategy

Discover the best way to promote your new in-house service in under nine minutes with Stump the Strategist.

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October 30, 2015

How do I sell my product to customers who are busy or hard to reach?

B2B Sales, Blue Print, Stump the Strategist

In just nine minutes our strategists will help you grab the attention of your busy customers. Click here to watch!

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October 29, 2015

Jeff & Ashton speak with Darren Woolley from Trinity P3 about the use of "strategy" in marketing and business

Why strategy has become so confused in marketing and advertising.

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October 28, 2015

Stump the Strategist: How Can Small Businesses Stay Ahead of Their Competitors?

Blue Print, Branding, Stump the Strategist

If you've always wanted to take on your competitors, now is your chance! Watch as our strategists give you all the tools you need to win.

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October 23, 2015

How can social media be used to attract more customers?

B2B Sales, Branding, Stump the Strategist

If you're thinking about using social media, take a look at this video with our expert strategists.

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October 21, 2015

How do I prove our value to customers and explain why cheapest isnt best?

B2B Sales, Stump the Strategist

If you're looking to convince your customers that cheapest isn't best, the Strategists have a solution for you.

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October 16, 2015

How do we attract more clients without losing on price?

B2B Sales, Stump the Strategist

Find out how you could attract more clients with this 9 minute video.

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October 9, 2015

How do I convince companies to choose my brand?

B2B Sales, Branding, Stump the Strategist, Marketing Strategy

Learn how to engage and influence your audience with this 9 minute video brought to you by our strategists.

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September 30, 2015

How do I get maximum return and exposure on my book?

Stump the Strategist

If you've recently spent time and money developing a book to support your business, watch this video to discover some new ways to get the biggest bang for your buck.

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September 28, 2015

How do I get businesses to change their suppliers?

B2B Sales, Blue Print, Stump the Strategist

If you're a supplier looking to entice businesses into buying your products look no further. With this 9 minute video the Strategists will answer all your burning questions.

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September 25, 2015

How to solve three marketing problems in under nine minutes

B2B Sales

The Step Change team took to the stage at the Mumbrella 360 conference to solve three marketing problems, on-the-spot, in under nine minutes.

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September 9, 2015

What is the best way to grow my email database?

Stump the Strategist

This 9 minute video will teach you all you need to know about growing your database.

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September 9, 2015

What is the most effective way to engage with customers using social media?

Stump the Strategist

If you want to learn the most effective ways to engage with your customers through social media, this is the video for you!

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August 31, 2015

How do we beat Vegemite?

Predatory Marketing, Stump the Strategist, Business Growth, FMCG

Watch us tell David how to take down Goliath in under nine minutes.

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August 18, 2015

How can I use my emails to increase sales?

Email Sales, Stump the Strategist, eDMs, Digital

If your email open rates are down take a look at this nine minute video for some inspiration.

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August 3, 2015

How do I create an optimum pricing strategy?

Stump the Strategist

If you're looking to create an optimum price strategy for your business, this Stump the Strategist video is for you.

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July 27, 2015

What do I need to know about big data?

Stump the Strategist

Are you confused by big data? You aren't alone. Check out Stump the Strategist to gain some clarity.

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July 23, 2015

How do I win more tenders?

Stump the Strategist

Want to know how to win more tenders? Watch our strategists to find out.

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July 6, 2015

How do we encourage power users to engage with a pre-sales campaign?

Stump the Strategist

Trying to engage customers in a pre-sales campaign? Watch this nine minute video for more details.

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June 26, 2015

How can we segment our database to measure intangible aspects like loyalty, commitment and trust to our service?

If you have questions about segmenting your market, this is the video for you. Watch as our Strategists address segmentation in this nine minute video.

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June 25, 2015

How do we increase our dollar spend per customer without discounting?

Stump the Strategist

If you've ever wondered how to increase your dollar spend per customer, this is the video for you. Our Strategists will give you several great tips in this nine-minute video – without a discount in sight!

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June 9, 2015

How can I use my database to grow my business?

Stump the Strategist

Have you been looking to leverage your database? Watch this nine minute video and our strategists will show you how.

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May 19, 2015

Streaming Services: Sinking Ship Or Royalties Saviour?

Jeff Cooper is the Senior Partner of Step Change Marketing This article appears in Jeff's monthly column in AdNews – Australia's leading publication serving the advertising, marketing and media industries.

Adnews

I have a confession to make. When I was young and stupid (not to mention light on doubloons) I used to pirate content like movies, music, games and TV shows. I’m not alone – us convicts lead the world in piracy. I read in some recent and ‘very credible’ research that one third of adults admit to pirating content online. That increases to 50% for those between 18 and 24 years of age. I don’t believe those stats for a second – I’d bet they’re much higher!

 Thankfully, I’m now clean.  I’ve seen the light, the dull glow from my flat-screen TV, as Netflix auto-plays the fourth episode of Bloodline at 11pm on a school night.

 I now have Netflix. Not because I watch much TV but because, for me, the value proposition has far surpassed pirating, free-to-air and AppleTV (and probably many other on-demand alternatives). The point is content producers should stop cursing pirates and start partnering with distribution channels that are winning over the masses with their superior value propositions. And those distributors who are losing the battle should smarten up.

 At $8.49 a month, Netflix costs less than 30c a day for unlimited content across all my devices. AppleTV is around $3 an episode (equivalent to 10 days of viewing or 240 hours of Netflix gluttony). Free-to-air is full of crap and ads, with the only half decent content being at the worst possible times. Pirating is a pain in the ass around quality and logistics… oh yeah, and it’s illegal.

 Spotify has a similar customer value proposition – one monthly fee and unlimited streaming.

 Now artists and content producers are saying that their share of revenue from these streaming services is too small, but it’s got to be better than the zero they were getting from pirated distribution. I’m an artist, creative person who makes money from my creativity/thinking, and I have a business that does too, so I certainly value creativity. I’m also a realist.

 These services have done something that other models have failed to do: they have brought pirates back from their sea of filth and squalor, and they’ve charged them for the pleasure. Many pirates are turning in their eye-patches and peg legs, or choosing not to strap them on quite so often. For me, that’s alchemy.

Tides are changing. New legislation has been passed that, for the first time in Australia, will bring retribution to those that chose to break our piracy laws that until now have been impotent. This will further swell the tides in favour of streaming services.

 As always there is opportunity for those that move first. The weather forecast predicts rough seas and strong currents away from the traditional distribution channels so the smart seamen would be setting a course for the light.

 

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May 13, 2015

Do I need social media to create an effective marketing strategy?

Stump the Strategist

Not sure where to begin with your marketing? The Strategists explain in this nine minute video.

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May 1, 2015

How do I market to a family business with a strong patriarchal figure?

Stump the Strategist

If your wondering how to target a family business with a strong patriarch, this Stump the Strategist video is for you.

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April 27, 2015

How can I visually represent my brand and effectively increase sales?

Watch as we answer the question: How do I visually represent my brand and ramp up sales as quickly as possible?

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April 24, 2015

How can we replicate the success of the ALS Ice Bucket Challenge?

Viral, Stump the Strategist, Ice Bucket Challenge, Marketing Strategy

Ever wondered how you could recreate the ALS Ice Bucket Challenge? Watch as our strategists tackle this topic in under nine minutes.

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