The Step Change Blog

Oftentimes, leaders and executives of service-based businesses get fewer opportunities to engage with their clients. So how can you ensure that your team are really building high-value relationships with them?

In two minutes, Step Change Founding Partner, Jeff Cooper, shares this and more.

Too many professional services and consultancies have become hyperspecialised to the point where too many missed the end business result they are driving. At Step Change, we’re here to inspire step changes in your business and your people, and that means looking at your business more holistically than a typical service line specialty would allow.

Is being a leader in a highly volatile, uncertain, complex, and ambiguous (VUCA) world driving you to the edge? Tough situations require you to be on top of your game, to make sound decisions for your team. But just when you need the very best version of yourself to run the show, the undesirable version shows up and makes a mess out of you.

Is there a way to be a better leader in the VUCA world?

Step Change among the top 10 most valuable consultant companies, Sleeping Duck's Sandman, and a look at the Step Change culture — all in today's Step Change News.

It doesn’t matter if you have a winning strategy in place — if your company culture is sloppy, you will not win.

Fill out the form to get your own copy of the Step Change Culture Book.

Another one of Step Change’s clients, The Invoice Market (tim), is making the headlines in this week’s business news. The financier reports that unpaid customer invoices are costing the Australian economy $76 billion, and it’s hindering SMEs to grow.

Huge congratulations and job well done to the team at ToBeMe, Australia’s first high-end university-inspired centre for children and our client at Step Change, on their Burwood campus kickoff yesterday! The launch had sparked a debate on Sunrise, which posed the question: “Is it ridiculous, or is it offering our kids the best start in life?”

People see 3,000 branded messages in a single day, notice only 80, and react to only 10. So how can you make your business stand out?

Contrary to the thesaurus, being efficient does not mean being effective. There’s actually a big difference between the two. In fact, oftentimes, highly efficient people can be ineffective in their pursuits.

The world is constantly evolving. In order to keep up, businesses need to switch on system thinking. Here’s how.

Super producer wanted, November Powerful Presence wrap-up, predatory marketing — this week's news bits at Step Change.

Step Change is hiring! If you’re an out-of-the-box producer — or you know someone who is — read on.

Nintendo asked some good questions. Unfortunately, they weren’t the right ones. Discover how asking great questions can lead to innovation and how you can apply this to your company.

Procter & Gamble was, but BlackBerry wasn’t. Is your company good at receiving feedback?

Step Change is growing in Adelaide, and we’re looking for a Change Agent. Know anyone?

Creativity, outlandish ideas, and buttery bowls of popcorn — here’s a sneak peek of life at Step Change.

Problem solving is easy, right? Well, look out… You might be suffering from ‘the illusion of explanatory depth’.

This week, Ashton had the pleasure of speaking with Dawn Russel of The Heartware Group, in her new episode of Adrenaline Shot Interview.

You are in command. You have everything under control. You are the best version of yourself.

And then, things go haywire.

Things at home aren’t going well. Sales are staggering low. The pressure at work is rocketing sky-high.

Step Change welcomes to the team the new Head of Digital, Robert Steers!

Complacency is a costly game — just ask Kodak and Nokia. Avoid the pitfalls of complacency and bring in the culture of excellence in your workplace.

Why do some customers pay a premium to get a certain product/service that’s only slightly different from the standard service? Learn how responsibility as a company culture makes a great difference to you, your employees, your products, and your customers.

Does your company embrace genuine resilience as an organisational value? Find out how resilience can benefit you and your company.

Learn the most effective way to come up with the best logical decision when faced with different courses of action.

Watch the explosion of colours and ideas that occurred in this Post-it, 3M, TedxSydney and Step Change collaboration, as the group explores the Nominal Group Brainstorming Technique

Listen as Darren Woolley, CEO of TrinityP3 and Ashton Bishop, CEO of Step Change, discuss how disruption is impacting all businesses and how to manage any questions that arise surrounding change

Learn about how to get the most out of your strategy and ensure your business is positioned to win

Find out what we've learned from working with over 100 businesses every year to create a better world for better business.