No one likes feeling stuck at work.
September 26, 2024
5 Gamification Insights to Unlock Team Motivation with Octalysis
Gaming, Personal Growth, Decision Making, Productivity, Culture & Leadership, Transformation, Team Efficiency, Alignment, High Performing Teams, Digital Revolution, Exclusive Interview, Gamification
November 3, 2022
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Success Principles, Personal Growth, Ashton Bishop, Transformation, Leadership
August 9, 2019
What Is Customer-Led Transformation?
Business Strategy, Customer Centricity, Transformation
There’s no getting around it. Today’s consumers hold the power to dictate business outcomes. But with more businesses struggling with their digital transformation initiatives, how can taking a customer-led approach to transformation lead to better results?
July 19, 2019
How to Become a Customer-Centric Organisation
Step Change, Culture & Leadership, Customer Centricity, Transformation
It’s easy to say your business is customer-centric; in fact, many businesses would claim they are putting their customers at the heart of what they do.
July 15, 2019
Customer-Centricity and the Banking Royal Commission
Finance, Culture & Leadership, Financial Services, Customer Centricity, Transformation
In the past, customers often trusted banks on the basis of their scale, professionalism, and history. Today, customers are more likely to measure the trustworthiness of a bank based on their customer service and support. Customer-centricity is likely to be the key to winning over customers again.
