Watch below as we answer:
Ashton Bishop – Head of Strategy,
Step Change Marketing
Adam Long – General Manager,
Step Change Marketing
Dean Harris – Director and Founder,
Brand Navigator
Ewan Frith – Director,
Good Egg Thinking
Studies in behavioural economics suggest that, rather than saving money or the environment, people are motivated by beating their neighbours. Establish benchmarks and turn it into a game. Consider adding leader boards or online game centres and encourage customers to play against their colleagues, friends or neighbours
Doing a pre-starter campaign is similar to Kickstarter. Set a time limit, such as 30 days (no longer as it proves to be less effective). This encourages people to take immediate action and builds hype before it even goes live. Assume everyone will be a power user – give them that opportunity
Campaigns are more successful if they receive the funding at the beginning. Consider offering a discount for everyone who contributes in the first five hours. After every contribution, ask for an action, such as sharing on Facebook and Twitter
You need to have a video – campaigns are much more successful with them. Match it to implications: What changes result from it, and how do they affect people's lives?
Think about what behaviours you want the customers to exhibit – i.e. become promoters. Tap into what motivates them so you can support/nurture their motivation
Work with your existing database. Examine the demographics of the people you're working with. It should be a multi-faceted targeted approach, not a blanket approach
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